Service terms — release draft

Complete operator details, service scope, cancellation/refund rules, fees and complaint contact before public transactions.

Availability is limited by the active service area and shop/rider readiness. An order is confirmed only after the server records it; merchant acceptance and delivery are subsequent steps. The connected Mangao checkout currently uses cash on delivery.

Bhejo and Saath are coming soon. Their forms collect suggestions and demand; they do not create bookings or take payments. No launch date, specific earnings, insurance cover, delivery guarantee or government affiliation is promised here.

Chalo fares require an available route quote and an approved vehicle. Drivers verify the customer's start and finish codes. Custom shopping requires a separate approval of the itemized quote before purchase; the supported purchase cap and service fee are displayed before a request.

Home service requests require team-reviewed providers and an open service area. A request is not a confirmed appointment: the customer reviews the provider, time, described work and full quote first, then the provider accepts. The current service quote includes labour, materials and visit charges, with a platform fee of zero. The accepted total is paid in cash directly to the provider after the agreed work. Extra work is outside the accepted booking; its price must not be added silently. Cancellation is supported before work starts. For a problem during or after work, open the help centre and include the booking reference.

Do not order prohibited goods. For an active job problem, use that job's assistance form; general assistance is available in the support center. A submitted ticket is not an immediate emergency response.

Operating cancellation, failed-delivery and refund decisions still require review before launch.